It took nearly 5 months to get the overpayment back. So far so simple. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo Apply for the Job in Equipment Collections Representative at Bradford, . Speed. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. How many stars would you give Virgin Media? Join the 78,059 people who've already contributed. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Don’t. My Virgin Media App. If you cancel during your minimum term an early disconnection fee will apply. Virgin Media is a telecommunications company. Public Sector Queries. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Communication with VM was pretty mich impossible, I never received a reply mail or letter to any of this, but luckily the collect+ tracking. You may choose to receive a paper bill instead. I had a text message last month saying a collector was in my area. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. Received a letter from bpo collections when account cancelled. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. My Virgin Media . My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. This means that customers who have old Virgin Media equipment, that we can’t redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media Verified account. If we get this back within 30 days and it’s validated, we. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. They have been chasing payment directly and through 3 debt collection agencies. Another Returning equipment Issue. The Virgin Media Collections ‘Starter’ package is an 18 month contract, if you choose to terminate your package before the minimum term then you may be charged. I need to get the equipment back to them before they charge me and due to my mobility issues I can not get to a yodal drop. Alternatively, dial 0345 454 1111* from any other phone. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. . Further exclusions & legal stuff apply. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. Once the equipment is returned to us, you'll be refunded the. Join to view profile Virgin Media. Or stream, control and manage. Bishops Stortford. I get no refund, no apology. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. 1,046 reviews from Virgin Media employees about Virgin Media culture, salaries, benefits, work-life balance, management,. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. By online chat If you prefer, so you can chat to us online if you’re thinking of. You can also email EquipmentReturns@virginmedia. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. Expertise in implementing, developing and reviewing procedures. You can contact our collector directly on 01. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I have explained this to every agent and have never been able to get my number removed from the system. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. my main issue is that Virgin did not honour the arranged date, have not picked up their equipment (which we have been storing for them) but have still debited my account as if we have not returned the. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Give our Customer Care team a ring on the numbers below. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. Virgin Media’s research also found that more than 20% of its 5. For more info on what equipment needs returning to us see here. Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. On our wavelength. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. Joining in. Any remaining balance will be applied to subsequent bills until the. Equipment collection . 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. I'll pop you over a PM now so I can take some details and look into arranging a collection for youApply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. Hello. QuickStart, set up and connections. I’m being called for collections for someone else. Virgin Media Gets Very Weak Customer Support Rating. Also note date and time the items are collected and some identifying details of the person who collects (van reg. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. Bound on haupt content Accessibility Help . com) to arrange an appointment for our collection team to come round and pick it up. Then enter your email address, and click on email me my new label and follow the instructions. on 22-09-2022 11:27. on 12-09-2023 14:56. Hi there, very sorry to hear this, have you tried ringing our team. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Followers who post on Richard’s social media feeds have been targeted in private channels by people with fake accounts. If you can set up using a Self-Install pack, but choose to use an engineer for. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Received confirmation emails etc confirming the booking as today. When asked for a receipt he replied that I'd get one via email within a few minutes of him logging the return as soon as yet returned to his van. . Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Media’s website. Hiya, not sure how helpful this is, I literally just used the link that was kindly provided here to generate a return label to VM, and then sent my stuff back that way with a letter + contact info enclosed. Help? I'm getting emails and messages claiming to be from Virgin saying that ContactEngine will be collecting my equipment. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. I am moving home and signing up to Virgin Fibre. And finally, if. Step 3 - Label the box – a letter came with the. Rosie Taggar Employee Engagement and Communications. 22-08-2023 09:32 - edited 22-08-2023 09:36. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Gave VM 30 days notice to terminate on 7 March. Solved: Hello all, I have booked a collection with the collections team to come around and pick up my equipment. No notification sent, no kit arrived today. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). Scroll down and click on create new label. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. @virginmedia I have been told I will be charged if I don’t return the equipment, scheduled a collection and they never showed. You may also wish to ring us on 0345 454 1111, and our team may be able to. (18 month contract applies) 108. Returns team were useless for us. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. . Terms and Conditions – PAYG Mobile. Online via the Virgin Media website. Home. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. As subject. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Their Resolution Team emailed me in Dec22, gave me a complaint number and. Hi there, I wasn't sure which section to post this under, so hopefully, it will get to the right person. Step 2. co. Make a payment. com ) to arrange an appointment for collection team to come round and pick it up. If you want to record TV, you would need TV 360 which would need a co-ax connection as well as the WiFi connection. . Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Home. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. Are you looking to cancel your Virgin Media chronicle? Employ you conclusion cancellation guide for all request relating up leaving Virgin Media. 1. Re: Problems returning my equipment. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. If you can get Quickstart, you can choose one of two delivery options. You can also use Parcel Motel to return your equipment, you will be able to. Posted 7:20:44 PM. on 28-10-2022 09:20. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. Options. Or dial 611 from your Virgin Plus phone. IT Department. If we do, we’ll either text or email you (from [email protected] to schiff content Accessibility Help . I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Returning equipment. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Committed to add value and raise performance through collaborative approach. So is this legite thank youEquipment not received. We know things can happen, and we're here to help put things right. They'll text and email you with a delivery date and provide you with a tracking reference number. From £ 38 a month. £21,968 - £22,369 a year. Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. Apply to Virgin Media jobs now hiring in Brands Hatch on Indeed. Many thanks,Sorry to hear that you're not able to find your door step collection date. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Click below to get introduced to the hard working Virgin Media Help & Support community team, who are here to help you help each other. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. Virgin Mobile billing. Thank you for posting, welcoming you onto our community forum 😊. Chop and change TV, broadband and phone services to create the perfect deal for you. 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. on 31-01-2023 17:59. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. Joining in. Saturday: 8am to 8pm. com ) to arrange an appointment for our collection team to come round and pick it up. Back in June 2014, I moved home to a location where VM was unable to provide service. Options. Many of the electrical and electronic items that we throw away can. Or iIf you have a printer you can print out your own label and return the equipment. com, the worlds largest job site. Join to view profile Virgin Media. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. The switchover process includes: Transferring your existing Virgin Media services, such as TV, broadband and phone services. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi fee of £45. Virgin Media. Thank you for choosing Virgin Telco. lobat. Introducing the My Virgin Media app . Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. Will charge remainder contract as unfulfilled Death certicate will not change status either. Thanks, DavidBelong you looking into cancel own Virgin Media account? Use our contract cancellation guide for all enquiries relating to leaving Virgin Media. co. I have been requested to return my virgin media equipment and i selected a date for an engineer to visit but they never came and no response was provided, i would like to reschedule a collection. Main. HomeI'm sorry if this is the wrong board. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Browse Virgin Media Virgin Media Community. Volt. Browse Virgin Media Virgin Media Community. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. The UK’s most popular channels, Catch Up services and built-in apps, in one place. 10. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Forum; Apps. Please help. Software ; Broadband ; TV ; Landline ; Mobile ; For business ; Other Stuffed. on 15-01-2023 17:19. Simply press 1 when you get through to the automated menu, and you'll be put through to. Virgin Media London, England, United Kingdom 1 week ago Be among the first 25 applicants See who Virgin Media has hired for this role No longer accepting applications. Broadband. Home. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. Hi SueBW4 👋🏼. co. Various cable mediums are used in modern systems to transmit data. We would like to show you a description here but the site won’t allow us. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. To do this, you’ll need to wait until you receive your tracking email. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Our head office sites. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. Hey @Cavallino thanks for reaching out to us on the Virgin Media forums. All Rights ReservedSee what you can do. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. Peel off this label sticker and place. I'm a Very Insightful Person, I'm here to share knowledge. Regards. Skip to main content Accessibility Help . Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. In that case you'll end up with VM. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. Chop and change TV, broadband and phone services to create the perfect deal for you. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. Emergency Back-up Line: up to £50 per unitTo make a virgin media complaint via phone call, please do the following. For service in Cantonese or Mandarin. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. Virgin Media Collections Agent Reviews. This is what’s known as being a member of the Distributor Take-back Scheme (Virgin Media Ltd 9585). 86Gary. I was sent a final bill which included an Early Disconnection. Virgin Mobile - Other legal stuff from 17 June 2022. If your remote control has stopped working, first try changing the batteries. Our Products. uk. [MOD EDIT: Subject title changed for clarity] Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. At least 30Mbps download speeds in every room or £100 one-off credit. Search Search. 50 off cable bundle price a month, for first 12 months. 150 – if you’re calling from a Virgin Media mobile or mobile. 00. Phone. Full time People enjoy this job; Good employer; Good shift notice. on 30-10-2022 08:03. Also when I followed the instructions and peeled off the original address. Turn on and start the hub. Virgin Mobile. So you won’t need to hop around. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. Hub 3: up to £50 per unit. How it all works. Main menu; Bundles. HistoryVirgin Media recollecting old equipment. co. They definitely haven't called. Kate Boyman Project Manager Enville. Find out more about Collections Agent salaries and benefits at Virgin Media. Plug into the Virgin Media wall socket. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. Updated 18 Jul 2023. 1 follower 1 connection. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. Now not replying to my emails or live messages. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. The other side of your role includes re-contracting existing customers. I’m returning my Virgin media equipment and after discussing my options with a team member we decided to send my return pack to my new address after I moved out of the property which had the virgin media wifi. ’s lowest prices for fibre optic broadband, TV and phone packages. Our customer service team is available to help you 24/7. Customer Premise Equipment Collections Officer at Virgin Media Manchester Area, United Kingdom. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Share with up to five family members. 1) Yes RJ11 plug to BT socket is the adapter. I spoke with an agent on the 16tg Dec online and requested a new hub5 instead of my hub4 to match the 1Gig speed and Wi-Fi 6 , they package arrived on 21st and when opened it was hub 4 again 🤦🏻 ♂️ . How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Main menu; Bundles. K. Re: Problems returning my equipment. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. While I was at Fujitsu I was employed as a quality coach, duties include coaching and guiding install technicians and team managers within all aspects both technical and practical of a residential installation on the Virgin media contract. In your email, include your address, account number, area code, and other essential details. VM sent packaging for equipment which was duly returned. Gaming. Reply. 1. Browse Virgin Media Virgin Media Community. Getting in touch. 0 Kudos. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. . . We’ll do our best to resolve your complaint on the call, but sometimes we’ll need to look into things in more detail and reaching a resolution may take longer. You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer. I'm having the same issue with virgin been told the back office team are contacting me then turns out they were ringing the wrong number but it's the one on my account before I cancel all 4 my mobiles my tv board band and phone is there anyone that can help. Thank you for your post and welcome back to our community forums. Virgin media you are beyond useless. Stream from Virgin Media. You have now charged me £40 for equipment I do not want and would be happy to return. Hello Virgin Media as you already know, I am going to leave you. All Virgin Media equipment is clearly branded. Admittedly VM might insist they haven't got it and charge you £40 or so, but in that case you complain, if they don't immediately back down you escalate to the Ombudsman and ask for repayment of the equipment charge. For more information, check out. 50) and extra HD box worth £6. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. Virgin Media provides financial support for the UK’s network of WEEE collection facilities. businesssupport@virginmedia. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use. This promotion means you won’t pay the usual setup fee of £35. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. We would like to show you a description here but the site won’t allow us. com ) to arrange an appointment for collection team to come round and pick it up. Reply. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. Starter Collection Virgin Media Collections provide one of the U. 1800 941 114. Final payment in Collections. Booking an engineer is easy with Virgin Media. etc. On this letter, there is a label sticker. Joining in. We. on 26-12-2022 00:50. If. Broadband. Early Disconnection Fees - Classic contracts. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. . Discount worth up to £511. What till Watch ; Switching ; Virgin Media and O2 ; Help. on 05-03-2022 19:10. Restart your services. Virgin Media phone numbers. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. On the 4 August I gave some old virgin media equipment to an engineer that called at my property after a promised collection by Virgin media was never upheld. Plug the cables into the hub. Thing in Watch ; Switching ; Virtuous Media and O2 ; Help & Support ;Equipment Collections Representative Virgin Media. 0 Kudos. Joined virgin almost two weeks ago due to talk talk services being terrible, anyway I still haven’t received my equipment from virgin, I don’t even have a message from yodel so no way of tracking it. The signal in my home was so bad I cancelled the sims within my 14 day cancellation period, therefore no charges. Have already requested packaging to go to another address. 22 received an email from virgin media and medallia confirming it had been received, that it wo. You can actually return the equipment yourself rather than wait for the doorstep collection. Part of your role would include door-to-door sales with new residential and business customers. I can just manage the internet. I was at the store where I bought it and they told me to call the virgin media support team. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Learn about Virgin Media culture, salaries, benefits, work-life balance, management, job security, and more. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. Placed order for M1gig 12th August still not received modem. It is usually a mail returns bag or a plain flat-pack returns box. If there are you can book an engineer online too. The best way to cancel Virgin Media is over the phone. Bradford. 3 weeks ago. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Customers of Virgin Media. Skip to main content Accessibility Helped . £8p/m extra or included with Gig1 or Volt. Go to Virgin Media support. 12 months’ welcome discount on 12 month minimum term: New customers only. on 07-02-2023 11:22. Apply for the Job in Equipment Collections Representative at Bradford, . They provide telephone, television and internet services. 11.